Returns and Refunds

We want you to be happy with your order. If something is not right, we will do our best to help.

14-Day Return Policy

You may return your order within 14 days of receiving it. Items must be unused, in their original packaging, and in resalable condition. Digital products cannot be returned.

How to Return

Contact us at concierge@glimmerymoments.com within 14 days of receiving your order. Let us know your order number and whether you would like a refund or an exchange. We will send you the return instructions from there.

Return shipping costs are the responsibility of the customer. 
We recommend using a tracked service.

Send returns to:

Glimmery Moments
Boompjes 40
3011 XB Rotterdam
Netherlands

Refunds

Once we receive and inspect your return, we will process your refund within 5 business days. Refunds are issued to your original payment method. Your bank may take a further 1 to 2 billing cycles to show the amount.

Damaged or Incorrect Orders

If your order arrives damaged or is not what you ordered, we are sorry in advance. Contact us at concierge@glimmerymoments.com within 7 days of delivery. We will cover return shipping and make it right.

Cancellations

You may cancel your order any time before it is dispatched 
for a full refund.

Questions?

E-mail: concierge@glimmerymoments.com
Monday to Friday, 10:00 to 17:00 CET